Return & Refund Policy
15-Day Refund Policy
For any reason, eligible undamaged products can be fully refunded within 15 days after the delivery date, subject to the conditions below.
Refund Process:
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Email us at alltimemats@gmail.com with your order number and the nature of your complaint or reason for the return.
To qualify for a prepaid return shipping label, you must provide clear photos or a video showing the product you received installed or being installed in your vehicle. If you are reporting defects, fitment problems, or other deficiencies, the photos or video must clearly show those issues.
This requirement applies to all return requests, whether the product is defective or non-defective. The photos or video must show the actual product received, its overall condition, and how it fits in your vehicle. If a deficiency prevents installation, please show the attempted installation and the issue preventing it.
Providing the required photos or video is one of the conditions for receiving a prepaid return shipping label. A label will be issued after this evidence has been reviewed and your return request has been approved.
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The All Time Mats team will respond within 24 hours.
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Once your return request has been reviewed and approved, and the required photos or video showing installation and any reported deficiencies have been provided, our system will generate a prepaid return shipping label and return instructions.
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Once the product arrives at our warehouse, it will be inspected. After the return has been successfully inspected and approved, the applicable refund will be issued.
ORDERING
Please note that it is the customer's responsibility to make sure that all vehicle details and the delivery address are correct when placing an order.
All Time Mats will not be held responsible for custom-made products that do not fit because incorrect vehicle information was provided by the customer, or for orders affected by an incorrect delivery address provided during checkout.
Payment Processing Fees
It is also important to note that credit card processors (e.g., Visa, Mastercard) charge us a processing fee of approximately 2.9%. Unfortunately, this processing fee is non-refundable.
Thank you for visiting our Return & Refund Policy page. Have a great day!
– All Time Mats Team
IG: alltimemats